FAQ
What is Unrival?
We are an official retailer of digital game keys in ASEAN countries. We only provide game keys sourced directly from developers and publishers.
What payment methods does the store support?
We accept payment via most debit/credit cards, and/or PayNow for Singapore residents.
How long does it take to receive my purchase?
Once your payment is successful, your game key and receipt will be sent to your email address, typically within five minutes.
For pre-orders, your key will be delivered via email on the day of the game's official release.
I didn't receive my game key. What should I do?
Please check both your Inbox and Spam folders in your email. If you still can't find the game key, please contact Xsolla Customer Support for assistance.
Will my game codes expire?
Customers should redeem the codes immediately upon purchase. If there are any errors with code redemption, please send a screenshot of the error along with your initial purchase invoice to us for review.
Why are purchases for Singapore separate from other ASEAN countries?
As steam game keys cannot be used interchangeably between Singapore and other countries, please take note of the region prior to making a purchase. It is the sole responsibility of the customer to ensure that the code purchased is valid for his/her region.
My question isn't answered here.
Please contact us at support@unrival.gg for any questions or concerns.